Questions & Answers

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CONTACT INFORMATION

Beardy Goods

Moon Road LLC

Sheridan WY
United States

Do you have questions about how we can help your company? Or do you have ideas that you think should be on our products? Send us an email and we’ll get in touch shortly.

SHOPPING INFORMATION

How Can I Pay?

We have integrated Paypal, so you can pay with your PayPal account.

How long will delivery take?

Your order will be dispatched to you as soon as it is ready and usually within 48 hours. Delivery times may differ according to your geographical location, but should usually take 3-5 business days with Standard shipping in the US.

Thank you for your patience!

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order. We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

Can I change or cancel my order?

Naturally, for 10-12 hours after ordering.

When is the order payment taken out of my bank account?

Payment is collected immediately after placing the order.

Will you restock items indicated as “out of stock?”

We aim to restock these products as soon as possible, however, this can take up to 2 or 4 weeks.

To which countries does Beardy Goods ship their products?

Currently, we only ship to the following countries to the United States and Canada. Soon we will continue to expand the list of countries we ship our products.

Will I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Beardy Goods cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs may delay delivery of some packages.

My order status says Unfulfilled. What does that mean?

Unfulfilled status just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

What should I do if I receive a damaged or wrong product?

Contact us at [email protected] and we will get back to you regarding your order.

What is package tracking in my orders?

Tracking numbers are numbers given to packages when they are shipped. Tracking numbers are useful for knowing the location of time-sensitive deliveries. We have found that the best site to track your product is http://parcelsapp.com/en.